Shipping Policy

Review delivery timelines, shipping methods, and how to track your order.

• Shipping times are estimates only and are subject to change without notice. Updates are available upon request at support@thecosmoglo.com.
• Once an order has been picked up by the shipping carrier, delivery timelines are outside of our control. Tracking information will be provided; questions about package location or delivery status should be directed to the carrier.
• You have 14 days after delivery to report missing parts or lost/stolen packages. After this window, you may be responsible for costs to rectify the issue.
• We offer SafeShip Delivery Assurance to protect orders against theft, loss, or damage in transit. Packages are set to be delivered without signature required.
• Please choose a safe, secure delivery location. Lockers and mailrooms are not recommended — we are not responsible if a recipient cannot locate a package delivered with photo proof to such a location.
• Each light ships individually in its own container (treated as a piece of furniture). Accessories ship separately, aside from phone clips included in Light Bundles.
• UK shipments: confirm package dimensions before ordering, as some parcel lockers and couriers may reject oversized packages. Dimensions: 38 x 16 x 5 in / 96.5 x 40.6 x 12.7 cm. Weight: 25 lbs (Original) / 28 lbs (XL).

Change of Address

• You are responsible for entering shipping information correctly. CosmoGlo is not responsible for delivery issues caused by an incorrect or invalid address.
• We recommend an address that can receive the package directly, rather than a mailroom or holding room.
• To update shipping info, contact support@thecosmoglo.com promptly — proof of identity or address may be required.

International Shipping

• Lights are produced in the United States; allow extra time for delivery outside the continental USA.
• Review available shipping zones before purchasing — orders outside approved zones void all warranties and guarantees.
• Canada pricing includes duties, taxes, and fees at checkout. For other international locations, the purchaser is responsible for duties, taxes, and fees, which may appear as a separate customs bill.

SafeShip Delivery Assurance

• SafeShip is automatically added to every cart and protects against lost, stolen, or damaged packages. You may opt out by removing it from the cart.
• Opting out means CosmoGlo is no longer responsible for the package once released to the carrier, and refunds/replacements are not available.
• A package is considered lost after 7 days with no tracking updates, or lost/stolen if not received within 3 business days of being marked delivered. Approved claims are issued no sooner than 30 days after approval, at CosmoGlo's discretion.

Return & Refund Policy

Eligibility requirements, timelines, and how to start a return or exchange.

Please open your package immediately upon delivery to verify all parts. If anything needs attention, contact our support team via the Help Center or support@thecosmoglo.com.

Key Windows

• 14-day reporting window for delivery issues, missing parts, or concerns. After that, you may be responsible for correction costs.
• 30-day return window from delivery date if the light doesn't work for you (extended to 90 days for CosmoGlo Protection members). Restocking and additional fees may apply to late-approved returns.

Eligibility

• Item must be in the same condition received — undamaged, in original packaging, with all original parts in the correct foam inserts.
• Returned item must match the order number; mismatches result in denied refunds.
• All returns are minus applicable shipping to and from CosmoGlo. Handling fees may apply. ShipSafe shipping insurance is non-refundable.
• Proof of purchase is required; only the original purchaser can process a return.
• Open-box lights are not eligible for returns or refunds. Accessories may be returned within 30 days if unused and in original condition (customer covers shipping).

Return Process

• We'll email a packing slip and prepaid label. Watch the repackaging video before packing to avoid deductions.
• Pack the item in original packaging, include the packing slip, and drop off at any FedEx Ground location.
• Once received and inspected, funds are issued within 5 business days (1–10 business days to appear, per your bank).
• Start a return here.

Refunds

• Approved refunds are issued to the original payment method. Canceled orders (pre-fulfillment) are refunded immediately.
• Refunds are typically the amount paid minus shipping and any damage beyond normal wear.
• Refunds do not cover shipping, freight, service, hazardous, oversize, drop-ship, duty, tax, tariff, locker, or pick-up fees.
• Purchases made via social platforms (Instagram, Facebook, TikTok) are refunded via PayPal or store credit, not the original payment method.

UK, Canada & International Returns

Contact Customer Service within the 30-day window; refunds are processed within 14 days of receiving the inspected item. UK returns comply with the Consumer Rights Act 2015 — your statutory rights are unaffected. We do not accept returns for items shipped outside our approved shipping zones.

Exchanges & Chargebacks

Exchanges are processed as a return plus a new order. CosmoGlo actively contests chargebacks, disputes, and fraudulent claims with supporting evidence.

Cancellation Policy

How to change or cancel subscription and pre-order purchases.

Subscriptions

Subscription purchases result in repeat charges based on the duration and frequency selected. Payment details are stored securely, and some subscriptions may auto-renew. You can cancel or change a subscription at any time via the link in your order confirmation email, or by contacting our team. See the Return & Refund Policy above for details on returns.

Pre-orders

Pre-orders reserve an out-of-stock or upcoming product. We may collect no payment, a partial deposit, or full payment at checkout, then charge the remaining balance before fulfillment. You may cancel a pre-order any time before it ships. Once fulfilled, cancellation isn't available, but a full or partial refund can be requested via a standard return (minus shipping and any shipping insurance).

Terms of Service

The terms governing use of our website, products, and services.

By accessing this site or purchasing from us, you agree to be bound by these Terms of Service and all policies referenced herein. We reserve the right to update these Terms at any time by posting changes to this page; continued use after changes constitutes acceptance.

Ordering & Payment

• Payment is charged upon purchase. Order confirmation does not guarantee acceptance — we may accept, decline, or limit orders for any reason, including suspected fraud.
• Prices, promotions, and product descriptions are subject to change without notice and may contain errors, which we reserve the right to correct.
• Discounts and coupon codes may not be combined unless explicitly stated. Stacked or unauthorized discounts may result in order adjustment or cancellation.

Fraud Prevention

CosmoGlo enforces a zero-tolerance policy on fraud and abuse, and may cancel or hold orders, suspend payments, or deny refunds where suspicious activity is detected.

General Conditions

• We reserve the right to refuse service to anyone at any time and to modify or discontinue the Service without notice.
• Consumers are responsible for using products as directed; we are not responsible for damage, injury, or loss caused by misuse.
• Taking or shipping orders outside approved shipping zones voids all warranties and guarantees.

Communications (SMS & Email)

By purchasing, you opt in to order-related and marketing communications by email and/or SMS. Reply "STOP" (or similar) to any SMS to opt out, or email support@thecosmoglo.com to unsubscribe.

Liability & Disclaimers

The Service and all products are provided "as is" without warranties of any kind beyond those expressly stated. CosmoGlo is not liable for indirect, incidental, or consequential damages arising from use of the Service, to the maximum extent permitted by law.

Intellectual Property

All site content, trademarks, and materials are the property of CosmoGlo or its licensors and protected under U.S. and international law. No license to use CosmoGlo's marks is granted by use of this site.

Governing Law & Contact

These Terms are governed by the laws of the United States. Questions should be sent to support@thecosmoglo.com. This summary highlights key provisions — the full text (Sections 1–20) is available below.

Privacy Policy

CosmoGlo, powered by Shopify, describes how we collect, use, and disclose your personal information when you visit, use, or purchase through our Services.

Information We Collect

• Contact details (name, address, phone, email)
• Financial information (payment card, transaction details)
• Account information (username, preferences)
• Transaction, communications, device, and usage information

How We Use It

To provide and improve the Services, process orders and returns, market and advertise to you, prevent fraud, provide customer support, and comply with legal obligations.

How We Disclose It

With Shopify and service providers (IT, payments, analytics, fulfillment), marketing partners, at your direction, within our corporate group, or as required in a business transaction or legal proceeding. You can opt out of targeted-advertising data sharing here.

Your Rights

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to opt out of sale/sharing for targeted advertising. EU/UK residents have additional rights to object to or restrict processing and withdraw consent. Exercise these rights via the contact details below.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Contact

Questions about this Privacy Policy: call +1 737-301-3476, email mary@thecosmoglo.com, or write to CosmoGlo, 4790 FM 535, Cedar Creek, TX 78612, United States.