FAQ

Is there a wall or ceiling attachment or alternate base?

We do not offer any additional attachments or other bases. The CosmoGlo Light was designed with gravity and physics in mind for 360-degree movement of the lighted arc/halo and to gently glide away from clients.


What kind of lighting does it give? Is it hot?

The LEDs used in CosmoGlo Lights do NOT give off heat even while using the brightest settings. They offer a fully adjustable, crisp, cool white light ranging from very dim to very bright settings for services. Note: the light is best utilized at 75% brightness and above while taking photographs and videos. 

Can I use it for my mobile services?

We do not recommend using CosmoGlo Light for mobile services. It’s designed to be a stable, sturdy light for a studio-type space. Each light weighs about 30 pounds and should be thought of as a piece of salon or business furniture.

Do you offer payment plans?

Shop Pay is now available!
Purchase in 4 payments - you can see more details during checkout. 


Can I change my Shipping Name/Address after Ordering?

Please reach out to us directly with any changes to upcoming orders by sending a request on our Contact page.


Does the CosmoGlo have a warranty?

Yes - All orders come with a 1 year Limited Warranty. 

To request warranty work, please contact us with your Name, Order #, and/or email address and details on the issue you are having. We appreciate all feedback during our launch phase which allows close attention to our product as we grow. 🙏😊


Is there a return process? 

Yes - Please see our Return Policy HERE
All returns must be shipped in their original packaging to keep the light safe. Please do not throw away your box until after you are beyond our 14-day return window and have decided to keep your light - replacement packaging is sent at your own cost. 


I am having a hard time assembling my light, can you help me?

Please see our Assembly page in the menu for tips and best practices for putting your salon lighting furniture together! You can DM us on Instagram @thecosmoglolight or send an email to our support staff at  GloWithUs@theCosmoGlo.com for additional assistance. 



GLOBAL SHIPPING INFORMATION


WE ARE NOT SHIPPING INTERNATIONALLY AT THIS TIME.

OUR PATENTS ARE FILED AND GLOBAL SHIPPING IS OUR #1 PRIORITY.

WE WILL ANNOUNCE AND CELEBRATE TOGETHER WHEN WE CAN SHIP LIGHTS GLOBALLY!

Why are we not shipping overseas?

We cannot ship overseas yet as our boxes have not been tested for longer shipping, and our electrical components have not been tested on grids overseas. We are not able to offer support or replacement parts should anything happen. We ask for your patience as we prepare to launch globally.

 

We want to get CosmoGlo lights to all of you, but we also want to be able to offer support should you ever need it! <3

Thank you for understanding and follow us on Instagram for updates!
Love, CosmoGlo

 

PLEASE NOTE: Transporting any orders outside of our pre-approved shipping zones voids all warranties and guarantees regardless of transport method (whether a friend sends it or a 3rd party courier, etc.)