FAQ

How long does it take for my order to ship?

We keep our website updated on all of our current shipping timeframes.  You must agree that you acknowledge and understand these times during purchase.


Is there a wall or ceiling attachment or other types of bases? 

We do not offer any additional attachments or other bases. The CosmoGlo Light was designed with gravity and physics in mind for 360-degree movement of the lighted arc/halo and to gently glide away from clients. This is a heavier light and the flat base is what keeps the halo balanced. 


What kind of lighting does it give? Is it hot? Whats the brightness?

The LEDs used in CosmoGlo Lights do not give off heat even while using the brightest settings. They offer a fully adjustable, crisp, cool white light ranging from very dim to very bright settings for services. 

The brightness ranges from approx. 4,000-10,000 lumens, or about 60-90 LED watts.

What are the dimensions / weight of the CosmoGlo and CosmoGloXL?

The original CosmoGlo adjustable height ranges between around 33 and 58 inches tall. The light is about 36 inches at its widest point from the edge of the pole to the edge of the halo. The base measures 23 by 10 inches and stands less than an inch tall. Each original CosmoGlo weighs around 28 pounds. 

The CosmoGloXL adjustable height ranges between around 45 to 70 inches tall. The XL is also 36 inches at its widest point from the edge of the pole to the edge of the halo. The base measures 23.5 by 12.5 inches tall and stands less than an inch tall. Each CosmoGloXL weighs around  31 pounds. 

What is the difference between the CosmoGlo Original and the CosmoGloXL?

Besides the measurements of the lights, the difference between the two is the LED strips. The CosmoGloXL is currently the only light of the two that offers 3 tones of lighting. Warm glow, day glow and cool glow. The XL was created for services that require standing, full body accessibility, the need to constantly switch positions around a treatment bed and for artists who provide services in recliner chairs. 

Will the phone clip fit my phone?

The phone clip is 4"x 3" and can hold most phone sizes. 

Can I use it for my mobile services?

We do not recommend using CosmoGlo Light for mobile services. It’s designed to be a stable, sturdy light for a studio-type space. Each light weighs about 30 pounds and should be thought of as a piece of salon or business furniture.



Who is responsible for the duties and fees?

Purchaser will be responsible for all shipping, duties, taxes, and fees associated with purchasing a USA product and shipping it to their desired location and address. This may result in additional charges outside of the purchase price of what the buyer pays on the CosmoGlo website.

 
Do you offer payment plans?

Shop Pay, 4Pay and AfterPay are available!  Purchase in 4 payments - you can see more details during checkout. 


Do you offer discounts or promo codes?

At this time we do not offer any discounts or promotional codes. We do offer 10% off your entire purchase of 6 lights or more. This is applied automatically at check out. Orders of 6+ are eligible for the 10% discount when placed at the same time, on a single order, using one method of payment, and all delivered to one address. 


Can I change my Shipping Name/Address after Ordering?

Please reach out to us directly with any changes to upcoming orders by sending a request on our Contact page. This includes the need or want to change the color of the light that you originally ordered. Once an item has shipped, we are unable to change the color, address or name to your order.

My order says delivered, but I never received it?

Please reach out to our Package Protection partner, Route for assistance with insured packages that were not received as intended.   How to File a claim with Route


What do I do if I am missing a part once my order arrived?

Please go through your entire box once it has been delivered to assure all items have arrived. You have 14 days after your order has been delivered to report to our customer service team that an item was not delivered with your order. Please contact us as soon as possible.


Does the CosmoGlo have a warranty?

Yes - All orders come with a 1 year Limited Warranty

To request warranty work, please contact us with your Name, Order #, and/or email address and details on the issue you are having. We appreciate all feedback during our launch phase which allows close attention to our product as we grow. 🙏😊


Is there a return process? 

Yes - Please see our Return Policy

All returns must be shipped in their original packaging to keep the light safe. Please do not throw away your box until after you are beyond our 14-day return window and have decided to keep your light - replacement packaging is sent at your own cost. 


I am having a hard time assembling my light, can you help me?

Please see our Assembly page in the menu for tips and best practices for putting your salon lighting furniture together! You can DM us on Instagram @thecosmoglolight or send an email to our support staff at  support@theCosmoGlo.com for additional assistance. 


GLOBAL SHIPPING INFORMATION

WE SHIP TO USA, US TERRITORIES, CANADA, AND MEXICO.

OUR PATENTS ARE FILED AND GLOBAL SHIPPING IS OUR #1 PRIORITY.

WE WILL ANNOUNCE AND CELEBRATE TOGETHER WHEN WE CAN SHIP LIGHTS GLOBALLY!


Why are we not shipping overseas?

 We are working on increasing production to expand into more countries!

We want to get our CosmoGlo lights to all of you, but we also want to be able to offer support should you ever need it! <3

Thank you for understanding and follow us on Instagram for updates!
Love, CosmoGlo

 

PLEASE NOTE: Transporting any orders outside of our pre-approved shipping zones voids all warranties and guarantees regardless of transport method (whether a friend sends it or a 3rd party courier, etc.)

 

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