Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
 
Subscriptions
When you purchase a subscription you'll receive repeat charges for ongoing coverage or deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries/coverage, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds, or reach out to our team for assistance with your subscription.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit at checkout, or full payment. We will store your payment method, then fulfill and charge the full or remaining payment at a future date unless the order is paid up-front. You can cancel any pre-order order that has not yet been fulfilled prior to shipping at any time. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund by way of a return. See our returns policy for full details on returns and refunds, which are typically minus shipping and any shipping insurance. 

Please see all our other policies for additional information at the bottom of this website, or visit our help center to submit a question or request.