Accidental & cosmetic damage
Drops, bumps and wear from a busy studio that the standard warranty doesn't cover.
COSMOGLO PROTECTION
Peace of mind coverage for your investment.
Coverage for your CosmoGlo light that goes beyond the 1-year warranty: accidental and cosmetic damage, part replacements, and most issues after your warranty expires.
WHAT'S COVERED
Built for a light that works as hard as you do.
Coverage after warranty
Mechanical and electrical issues that come up after your 1-year warranty expires.
Part replacements
Minor and large parts, plus supporting parts like rubber feet and phone clip bands. A low deductible may apply on large parts.
WARRANTY VS. PROTECTION
Everything the warranty covers, and a lot more.
| Coverage | 1-Year Warranty | CosmoGlo Protection |
|---|---|---|
| Manufacturing defects (first year) | ||
| Accidental & cosmetic damage | — | |
| Mechanical & electrical issues after warranty | — | |
| Supporting parts (rubber feet, phone clip bands) | — | |
| Minor & large part replacements | — | |
| Priority shipping on replacements | — | |
| Return / exchange window | 30 days | 90 days |
| Dedicated care team | ||
| *Coverage is based on our shipping areas. Deductibles may apply for multiple claims and claims outside of our shipping areas. |
The monthly protection plan will start after the first 30 days. When investing into something like this for your business you want to make sure you are protected in case if anything happens and one of the perks is you can upgrade your light eventually if you wanted too without protection you can’t do that. It’s well worth having.
Frequently asked questions
What's the difference between the 1-year warranty and Protection?
The 1-year limited warranty covers defects present at purchase and manufacturing defects that appear within the first year after delivery. Protection covers everything the warranty does, plus accidental and cosmetic damage, minor and large part replacements (a low deductible may apply), priority shipping on replacements, and VIP membership perks.
Can I add Protection to a light I already own?
Yes! Lights from orders placed on or after 5/1/23 are eligible. Purchase Protection, enter your original order number in the checkout notes, use the same name and email as your original order, and set the quantity to the number of lights. If your order is more than 60 days old, email our team to sign up; catch-up fees may apply. Orders placed before 5/1/23 aren't eligible, but our support team can talk through other options.
What are the membership perks?
Members receive exclusive discounts and promotions by email.
What added benefits does Protection provide?
Protection covers issues the 1-Year Limited Manufacturer Warranty doesn't, and most issues after the warranty expires, including accidents, cosmetic damage, and mechanical or electrical problems. Supporting parts like rubber feet and phone clip bands are covered during active coverage. You also get priority support, an extended return window, and loyalty discounts.
How does the 90-day return/exchange window work?
Members can return a light within 90 days instead of the standard 30. During that window, you can exchange for a different color or model by paying an upgrade fee and shipping.
How much does it cost and how am I billed?
Monthly Protection is $6.99 per light (about 23 cents a day), charged on the same day each month. You can change your billing date in the customer portal. Prefer to prepay? 1 year is $69 and 2 years is $99.
Are there extra fees?
A deductible may apply to large part replacements, based on the number of previous claims and shipping rates. For trade-ins, exchanges, and returns, the customer pays shipping.
Is it refundable, and how do I cancel?
Refunds aren't available for CosmoGlo Protection, but you can cancel anytime through your subscription portal. Coverage continues until the end of your current billing cycle. To resume after a lapse, email us to catch up on missed time.
Still have questions? Reach out to our support team - we're happy to help.
Protect your CosmoGlo from $6.99/mo.
Start with a free 30-day trial. Cancel anytime from your portal.