Shipping policy

 

  • Shipping times are estimates only and are subject to change without notice.  Updates are available upon request at support@thecosmoglo.com.

  • Once an order has been picked up by the shipping carrier, delivery timelines are outside of our control. While we will provide tracking information to help you monitor your shipment, any questions or concerns regarding the physical package’s location or delivery status should be directed to the carrier directly.

  • Once your order is marked as delivered, you have 14 days to report any issues with your shipment, such as missing parts or lost/stolen packages. After the 14-day reporting period expires, you may be responsible for shipping costs or additional expenses and fees required to rectify the issue.

  • We offer SafeShip Delivery Assurance to protect your order against theft, loss, or damage while in transit.  CosmoGlo will not be responsible for carrier-related issues once the package has been shipped.  Packages are set to be delivered without a signature required. 

  • Please choose a safe and secure delivery location to receive your package.  Lockers and mailrooms are not recommended.  If the package is successfully delivered to the provided address with photo proof, in such cases as a mailroom or locker delivery, we are not responsible if the recipient is not able to find their package.

  • 📦 Each light ships individually in its own container and is considered a piece of furniture. All accessories ship separately, aside from phone clips, which are included inside all CosmoGlo Light Bundles.  

  • 📦 For UK shipments, please note the dimensions of our lights before confirming your order, as some Parcel Lockers and couriers may reject oversized packages.

    • Dimensions:   38 x 16 x 5 inches  /   96.5 x 40.6 x 12.7 cm
    • Weight Original: 25 lbs  /  11.4 kg
    • Weight XL:   28 lbs  /  12.7kg


CHANGE OF ADDRESS

  • You are responsible for entering your shipping information correctly.

  • CosmoGlo is not responsible for delivery issues caused by an incorrect, invalid, or incorrectly entered address.

  • We recommend sending your order to an address that can receive the package directly, rather than to a mail room or a holding room.  Cosmoglo is not responsible for packages that are lost or stolen when delivered to a mailroom or holding room.

  • If any of your shipping information needs to be updated or changed, please promptly contact CosmoGlo at support@thecosmoglo.com using the email associated with your order.

    • Please note: to make any changes to your order, you may be required to provide proof of identity or address.  

 

INTERNATIONAL SHIPPING

  • We produce our lights in the United States. Allow extra shipping & handling time for delivery to locations outside the continental USA.

  • Please view our available shipping zones prior to purchasing. Sending or taking orders outside our approved shipping zones voids all warranties and guarantees.   

  • Global shipping is our priority. We will announce new zones on our Instagram as they become available. Sign up for our International Launch List to receive early notification of shipping zone updates.

  • Duties/Taxes/Fees: Order pricing in Canada includes duties, taxes, and fees at checkout. For locations outside the USA, excluding Canada, the purchaser will be responsible for shipping, duties, taxes, and fees associated with purchasing a USA product and shipping it to their desired location and address. This may result in additional charges outside the buyer's purchase price on the CosmoGlo website, and you may receive a customs bill upon the order's arrival in your country. We are working to offer prepaid duties in the future, and thank you for your understanding. If a package is rejected due to non-payment of import costs and returned to sender, the refund on your order will be issued minus all shipping costs. 

 

SAFESHIP INFORMATION, LINKS, AND POLICIES

  • SafeShip Delivery Assurance is shipping insurance that protects your order in case of lost, stolen, or damaged packages.

  • SafeShip is automatically added to every cart at checkout. You may opt out of insurance by removing SafeShip from the cart.

  • Opting out of SafeShip means you acknowledge that CosmoGlo will no longer be responsible for the package once it is released to the shipping carrier.  We cannot issue refunds or replacements for lost, stolen, or damaged packages.

  • If you have purchased SafeShip at checkout and your order is lost, stolen, or arrives damaged, please file a claim with SafeShip within their time frame.

 

Lost/Stolen/Damaged Packages Without SafeShip

  • We highly encourage you to include SafeShip with your order before confirming your purchase to ensure comprehensive shipping coverage in case of lost, stolen, or damaged packages. Please be aware that CosmoGlo cannot be held responsible for lost packages and is not obligated to provide replacements or refunds.

  • If you choose not to use SafeShip and your package experiences loss, theft, or damage during transit, kindly contact CosmoGlo Support, and we can assist you in initiating a claim on your behalf. It's important to note that we do not guarantee the approval of a claim.

  • A package is considered lost in transit if there have been no tracking updates for 7 days, at which point CosmoGlo can initiate a claim. If the claim is approved and CosmoGlo elects to offer a refund or replacement, these will be issued no sooner than 30 days after approval. It's crucial to understand that CosmoGlo is not obligated to provide a refund or replacement.

  • A package is considered lost or stolen if it is not received within three business days of being marked as delivered on the tracking; at this point, CosmoGlo can initiate a claim. If the claim is approved and CosmoGlo elects to offer a refund or replacement, these will be issued no sooner than 30 days after claim approval.

  • CosmoGlo does not provide refunds or replacements for stolen or missing packages that the carrier has marked as delivered.

  • CosmoGlo does not assume responsibility for packages or items damaged in transit.


Please see our other policies for additional information at the bottom of this website, or visit our help center to submit a question or request.