SafeShip Delivery Assurance

About SafeShip Delivery Assurance

SafeShip Delivery Assurance gives you confidence from the moment your order leaves our facility to the moment it arrives at your door. For a small fee, your package is protected against loss, theft, or damage during transit. If something goes wrong, we’ll make it right — quickly and hassle-free.

Plus, enjoy a 90-day return window for extra peace of mind.

 

What’s Covered:

✅  Lost Packages

  • No delivery within 7 days (US) or 14 days (International) of the last tracking update

  • No delivery within 48 hours of the carrier's estimated delivery date

  • Missing items from an order shipped in multiple packages

  • Delivered to the wrong address (if the correct shipping address was provided)

✅ Stolen Packages

  • Marked "delivered" but not received (claims accepted between 5 and 14 days after delivery)

✅ Damaged Items

  • Item arrives damaged and unusable

  • Photo or video proof is required

  • No return needed unless requested

 

What’s Not Covered:

❌ Delays with expedited shipping
❌ Incorrect address provided by the customer
❌ Packages marked "Return to Sender" or refused at delivery
❌ Customs issues, seizures, or fees
❌ Items seized as contraband
❌ Pre-shipment or unfulfilled orders
❌ Product dissatisfaction or defects (handled by CosmoGlo Support)
❌ Returns or exchanges (handled separately by CosmoGlo Support)

Claim Deadlines

🕥 Lost Packages: File within 14 days of the last tracking update
🕥 Stolen or Damaged Packages: File within 14 days of delivery
🕥 For stolen packages, wait at least 5 days but no more than 14 days after marked delivery to file a claim

Additional Details

⭐️ High-value claims may require notarized incident verification
⭐️ Out-of-stock or custom items may be refunded instead of replaced
⭐️ We reserve the right to issue a refund instead of a replacement for certain situations

How the Claims Process Works

  1. File a Claim — Start your claim for an order covered by SafeShip

  2. Instant Resolution — If your claim qualifies, we’ll automatically process your chosen option (replacement, refund, or store credit)

  3. Manual Review (if needed) — If more information is required, our team will review your claim quickly, often within hours

  4. Stay Updated — You’ll receive email updates and can track your claim status anytime

Replacements, Refunds & Store Credit

Replacements & Reorders

  • You’ll receive a confirmation email with your new order details

  • Once shipped, you’ll get tracking information

  • Replacement and shipping are covered, but SafeShip coverage is not included on reorders

Refunds

Refunds are processed to:

  • Original payment method (5–7 business days)

  • PayPal (next business day)

Note: Refunds do not include the cost of SafeShip Delivery Assurance.

Gift Cards or Store Credit

  • You’ll receive a digital gift card by email

  • Can be used for any purchase on thecosmoglo.com

Our Promise to You

We created SafeShip Delivery Assurance to give you peace of mind from checkout to unboxing. If your package is lost, stolen, or arrives damaged, we’ll help make it right — quickly and easily.

Need to file a claim? Visit www.thecosmoglo.com/help