Extended Protection Coverage

Our 1-year limited manufacturer's warranty specifically applies to defects that were already present at the time of purchase, as well as any manufacturing defects that may arise within the first year after delivery. In contrast, CosmoGlo Protection covers everything the warranty does, in addition to priority shipping for replacements, minor part replacements, large part replacements (low deductible may apply), accidental and cosmetic damage, and exclusive VIP membership perks.

Lights from orders placed on or after 5/1/23 are eligible. If your order is older than 60 days reach out to customer service at support@thecosmoglo.com to signup for protection. Catch-up fees may apply.

Simply purchase CosmoGlo Protection and include the original order number in the notes at checkout. Ensure that you use the same name and email as the original order when signing up for protection. Please note: Adjust the quantity to correspond to the number of lights in the order.

All orders placed before 5/1/23 are not eligible for CosmoGlo Protection. Please contact customer support for more options.

Additional perks include exclusive discounts and promos sent to your inbox.

CosmoGlo Protection provides coverage for issues and damages that are not covered by the 1-Year Limited Manufacturer Warranty and protects you for most issues even after your warranty expires. 

• Protection claims can include accidents, cosmetic damages, mechanical or electrical issues that arise after warranty expiration, and replacement supporting parts like rubber feet and phone clip bands during active coverage.  

As a CosmoGlo Protection member, you will attain a sense of security with your new essential light purchase. You will receive reliable customer support and prioritized solutions with fast service, so you can offer the best services to your clients by saving yourself time and money over time. You'll also get exclusive perks like the option to trade in your light after a period of time, an extended return window, and exclusive loyalty discounts.

If your light doesn't meet your needs you'll have the flexibility to return within an extended 90-day window, compared to the standard 30-day period.  Additionally, you'll have the option to swap your light for a different color or model during this 90-day return/exchange window by paying the upgrade fee and shipping.

Protection is billed monthly at $6.99 per light. For only 23 cents a day, you'll have peace of mind knowing you'll get fast, worry-free customer service and speedy resolutions for any issues that arise. Recurring subscriptions are billed on the same day each month so you’ll never miss a payment. For your convenience, you can update or change your billing date from the customer portal.

A deductible may apply for large part replacements. Deductibles are calculated based on number of previous claims and shipping rates.

For trade-ins, exchanges, and returns, you will be responsible for shipping charges.

While refunds are not available for CosmoGlo protection, you can choose to keep or cancel at any time by logging into your subscription portal. In the event of a subscription cancellation, coverage will continue until the end of the ongoing billing cycle, approximately 30 days from your last recurring charge date.  If you want to renew your coverage, you can email us and we'll get you caught up for the time that's passed and ensure you're fully protected for the future!