Welcome to the CosmoGlo Family!
Congratulations on your new CosmoGlo light! Your light is a sturdy piece of salon furniture that requires assembly. Take your time setting it up, adjusting the height, base, and halo angles to find the perfect fit for your services and space.
Below are the details of the 1-year limited warranty and support options available.
Assembly Setup Tips 💡
- Please watch the video during assembly.
- We advise laying your light down while assembling and following the steps that we provide in the video.
- Loosen the clamp first to prevent scratching.
- Secure your halo when attaching to the base plate to prevent it from swinging around freely.
⚠️ We are not responsible for damage caused to your light during assembly as per our warranty policy.
Halo
Rotate in both directions, rather than repeatedly in the same direction.
We love our 360-turning halo and want you to love it too!
⚠️ Damages done to cords from turning the halo in only one direction multiple times will not be covered under the warranty.
Clamp
The clamp has a turn knob for tightening, and is secured to your poles with one normal Phillips style screw.
Phone Clip
Simple + minimalist in design, the included rubber bands are designed to hold the phone onto the clip for safety.
Our media clip was made to give you a consistent angle while still allowing you access to your phone with a simple clip-on/off method.
Base
You have 4 rubber feet on the bottom of the base. These are very important for the function of the cord.
Your cord uses the gap of the rubber feet to allow the cord to reset. If this is taken away your cord may twist itself without the relief of being able to unwind and can cause damage.
⚠️ Please take caution to avoid cord tension by placing anything heavy on the base such as a table or bed.
Power Box
Be sure all connections are fully inserted. Use only the power box that came with your CosmoGlo Light. If you have any issues with the power box, please contact us for troubleshooting and replacement options.
⚠️ Please follow our guide on reseting your power box before submitting a request.
Cords
You will want to gently straighten your cords, running your fingers down the wire to remove any kinks to help it feed through the poles easier. The small black clip on your cord is called a ferrite clip, and is meant to help keep your cords in place during use inside the light.
Avoid stepping on the baseplate when building, adjusting, or moving your light. Stepping on the base or applying extra pressure to it while adjusting height could accidentally damage your cord and your light may not work correctly.
Positioning
The design’s physics works best when it’s positioned directly over the top of the base itself during services. Our patented double pivot design (side to side complete 360-degree movement plus complete 360-degree halo rotation) was designed so that you never have to move the height of your light after you’ve adjusted it during set up.
If you want suggestions for your setup, please Submit a Support Request for tips and personalized recommendations.
Shop with Confidence
We want you to love your CosmoGlo from first light. If it’s not the perfect fit, here’s what you need to know:
- 30-Day Return Window – every order is covered.
- Keep Your Box until you’re sure you’ll keep your light.
- Original Packaging Required for all returns.
- For full details, view our:
Protect Your Investment
For additional coverage, we offer CosmoGlo Protection with a monthly subscription or yearly one time purchase option.