
FAQs
WHAT IS THE DIFFERENCE BETWEEN THE 1-YEAR MANUFACTURING WARRANTY AND COSMOGLO PROTECTION COVERAGE?
Our 1-year limited manufacturer's warranty will only cover defective parts, pre-existing at the time of purchase, and manufacture defects during the first year after delivery. CosmoGlo Protection will cover issues that come up during the time of coverage including small replacements, accidental damage, large replacements with a low deductible, priority shipping, as well as VIP membership perks.
WHAT ARE THE ADDED BENEFITS OF THE COSMOGLO PROTECTION COVERAGE?
HOW MUCH DOES IT COST? HOW AM I CHARGED? ARE THERE ANY EXTRA FEES?IS IT REFUNDABLE AND HOW CAN I CANCEL IF I AM NO LONGER IN NEED OF COVERAGE?
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WHAT ARE THE ADDED BENEFITS OF THE COSMOGLO PROTECTION COVERAGE?
CosmoGlo Protection provides coverage for issues and damages that are not covered by the 1-Year Limited Manufacturer Warranty and protects you for most issues even after your warranty expires.
- Protection claims can include accidents, cosmetic damages, mechanical or electrical issues that arise after warranty expiration, and replacement supporting parts like rubber feet and phone clip bands during active coverage.
As a CosmoGlo Protection member, you will attain a sense of security with your new essential light purchase. You will receive reliable customer support and prioritized solutions with fast service, so you can offer the best services to your clients by saving yourself time and money over time. You'll also get exclusive perks like the option to trade in your light after a period of time, an extended return window, and exclusive loyalty discounts.
HOW MUCH DOES IT COST? HOW AM I CHARGED?
Each light can be protected with a $6.99 monthly subscription. So for 23 cents a day, you'll have peace of mind knowing you'll get fast, worry-free customer service care and easy replacement options with priority shipping. You can protect every new light you buy over time with one simple monthly payment. For example, if you have 3 lights you'll have 3 protection subscriptions and will be billed one time monthly for $20.97. Recurring subscriptions are billed on the same day each month for your convenience so you’ll never miss a payment, and can keep your coverage up to date in case of accident or warranty expiration. If you want to pay on a different day, we can set it up to come out of your account on the day of your choice for future payments.
ARE THERE ANY EXTRA FEES?
IS IT REFUNDABLE AND HOW CAN I CANCEL IF I AM NO LONGER IN NEED OF COVERAGE?
THE BRAND
QUICK LINKS
- FAQ
- Contact Us
- CosmoGlo News
- Brand & Influencer
- CosmoGlo Pro Team
- CosmoGlo Protection
- CosmoGlo Philanthropy
JOIN OUR NEWSLETTER
Enter email here
Stay up to date on the latest news, promotions, and events.
© 2023,The CosmoGlo. All rights reserved.
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ARE THERE ANY EXTRA FEES?
With Protection coverage, you will receive free shipping on all replacements compared to paying shipping fees that may be required without coverage. There may be low deductible charges towards large replacement parts after the 1-year manufacturing warranty has expired.
IS IT REFUNDABLE AND HOW CAN I CANCEL IF I AM NO LONGER IN NEED OF COVERAGE?
THE BRAND
QUICK LINKS
- FAQ
- Contact Us
- CosmoGlo News
- Brand & Influencer
- CosmoGlo Pro Team
- CosmoGlo Protection
- CosmoGlo Philanthropy
JOIN OUR NEWSLETTER
Enter email here
Stay up to date on the latest news, promotions, and events.
© 2023,The CosmoGlo. All rights reserved.
LanguageEnglishCountry/regionUnited States (USD $)Payment methods
English
IS IT REFUNDABLE AND HOW CAN I CANCEL IF I AM NO LONGER IN NEED OF COVERAGE?
While refunds are not available for CosmoGlo protection, you can choose to keep or cancel at any time by logging into your subscription portal. In the event of a subscription cancellation, coverage will continue until the end of the ongoing billing cycle, approximately 30 days from your last recurring charge date. If you want to renew your coverage, you can email us and we'll get you caught up for the time that's passed and ensure you're fully protected for the future!